This week, Norland’s Early Year’s Consultant, and Nursery World Trainer of the Year 2014, Claire Burgess, is in Abu Dhabi training our 1,000th Flying Nanny for Etihad Airways!
The training Norland delivers for Etihad includes exploring the travelling experience from the perspective of children of different ages, looking at how the on board cabin crew, with some additional tricks up their sleeve, can support this.
One area that we cover is looking at child behaviours – why might a baby cry, why might a toddler want to run around the cabin and how to engage older children once the excitement of flying has worn off and boredom has set in. When cabin crew have an understanding of why children do what they do, they are able to support them and their families much more effectively.
Photo, left to right: Claire Burgess, Norland Early Years Consultant; Elpida Tsatsaronis, Etihad's 1,000th Flying Nanny from USA; Aubrey Tiedt, Vice President Guest Services, Etihad Airways.
The feedback that we receive following the training has been wonderful; here are just some examples of a comments we have received:
“I now have a clearer view on child psychology and a better perspective. I am glad I opted for this training because it has changed my mindset.”
"A lot of useful and informative tips and stories and a lot of physical activities to take part in."
"Thank you, I found Claire amazing, very inspiring."
Etihad are just one of Norland’s training and consultancy clients, to read more about our training and consultancy have a look here on our website.